Why Use an Answering Service Health care is one of the busiest industries because of the vast population it serves. Everyone is in need of proper medical attention, however, the ratio of the community and health care professional manifest substantial shortage. Compromised quality of care is one of the important outcomes that could be brought about by this issue. Since there is a great number of patients being served everyday by limited number of physician; the doctors are pushed to serve them as fast as they could in order to attend other patients, or they could render valuable amount of time to better comprehend and diagnose the patient’s condition but leaving numerous patients unattended. Either of this situation is not considered effective or promote quality health care service. Medical answering service has been seen as a vital resolution that could address this issue. Physician, patients, and clinics could greatly benefit on the main purpose of medical answering service. This service attends to all medical related concerns round the clock through a live phone representative. The process work by speaking to the patient and assisting them with their needs such as setting up appointments, inquiry for cost of certain procedures or services, the availability of the physicians, the specialities of physicians, and other emergency and urgent cases. The representatives also relay the urgent cases to the most available physician so that patient can be attended even at 3 am in the morning if possible. Medical answering service appears to provide promising results because it allows the patients to feel a sense of satisfaction when being answered by a live phone representative instead of an answering machine. Moreover, through medical answering service, a patient calling after clinic hours regarding an emergency case will feel consoled to know that a doctor will be informed promptly regarding their concern.